Welcome to the Squarell Support Portal
On this portal we've built an extensive knowledgebase, where you can find the answers of our customer's most frequently asked questions. If you need further technical assistance or you want to report a problem, you can submit a ticket. Please create your own user account first. After registration you can submit your query and monitor the status of the ticket online. Our technical team will be in contact with you to give the answer you're looking for.
Support desk closure
Posted by Don Ottenhof on 07 April 2020 04:03 PM
We would like to inform you that, due to Easter Monday, our support desk will be closed on Monday April 13th.
Despite these uncertain times, we would still like to wish you a Happy Easter.
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New version of iUpload available
Posted by Don Ottenhof on 10 January 2020 12:09 PM
As you may have noticed, it is not possible to synchronize with iUpload 2.7.7 or an older version. This is because Squarell recently improved its security and iUpload 2.7.7 or older were unfortunately unable to handle the new security systems. We have developed iUpload 2.7.8 where everything works as it should.
Unfortunately it is not possible to update iUpload automatically so this will have to be done manually. We therefore ask all customers to download the latest version of iUpload.
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RTD change Smart Tacho and new iUpload version
Posted by Don Ottenhof on 19 December 2019 10:57 AM
With the Smart Tacho/Tacho 4.0 there is a small change with the Remote Tacho Download.
Because we notice that a number of customers get stuck on this, we still want to share some information about this.
The answer sent to the tacho has changed. The tacho asks for a confirmation (PositiveResponse TransferData Technical Data). With the old tachographs, 05 was sent to the tachograph and 05 was answered by the tachograph. With the new tachographs, 05 is sent to the tachograph and 25 is answered by the tachograph (see page 17 of the document in the link). This (TRTP#2/TREP#2) has to be changed in your software.
A new version of iUpload (2.7.7.) is also online.
We have made an adjustment to iUpload so that customers can see which password they are entering.
If the field is completely empty, the characters become visible until the field loses focus (the field leaves by clicking on something else).
If the field is empty and you click on it, the characters will also be visible. So if you clear the field and then control+c / control+v it should be visible what it says.
December 19th, 2019 | Support
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Important message for all Stoneridge tachograph users
Posted by Don Ottenhof on 20 November 2019 09:47 AM
Recently we have received messages from customers who had problems obtaining K-Line data on their Stoneridge tachograph. They always receive the same fixed data. This is because the tachograph is set to "extended mode".
In order to solve this problem, the tachograph needs to be set in "non-extended mode".
This can be done by a tachograph specialist. Next, the message SetTachoK,5,5,512<CR><LF> must be sent to your Squarell device to force it to Stoneridge (without data validation).
This does not mean that you should send this message to your Squarell device by default when using a Stoneridge tachograph, but only if you are experiencing this problem.
November 20th, 2019 | Support
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Matrix update and Installation manual splitting
Posted by Don Ottenhof on 15 November 2019 11:25 AM
In the past month the engineers have done their best to add a large list of vehicles to the vehicle support matrix.
The following vehicles have been added and could be included in your telematics solutions for fleets:
Passenger Buses and Coaches
Setra S431 (2006+)
Setra S531 (2006+)
VDL Berkhof Ambassador (Euro 5)
VDL Berkhof B9R (2009+)
VDL Jonckheere (2005+)
Heavy Commercial Vehicles
DAF LF (2017+)
Mack Super-Liner (2008+)
Peterbilt 367 (2008+)
Sterling LT9500 (2003-2007)
Western Star 6900 FX (2014)
BMW 6-series (2011-2018)
BMW 7-series (2008-2015)
BMW X6 (2008-2014)
Hyundai i10 (2008-2014)
Hyundai i20 (2014+)
Hyundai i35 (2010-2015)
Hyundai Kona (2017+)
Kia Carens (2007-2013)
Kia Picanto (2004-2011)
Lexus IS XE20 (2006-2009)
Opel Meriva B (2010-2014)
Ssangyong Korando (2011-2019)
Ssangyong Rexton (2007-2017)
Ssangyong Tivoli XLV (2016+)
Subaru Impreza (2011-2016)
Toyota Auris (2007-2010)
Toyota C-HR (2016+)
Toyota Prius (2016+)
Toyota Rav4 (2005-2013)
Volvo S60 (2010-2019)
Construction & Off-road
Hyster H2,5FT (2006+)
Hyster RS45-36CH (2008+)
Hyundai HL955 (2016+)
Mercedes AC100-L (2006+)
This is done for clarity and to make sure that the documents are not too large in size.
November 15th, 2019 | Support
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