Welcome to the Squarell Support Portal

On this portal we've built an extensive knowledgebase, where you can find the answers of our customer's most frequently asked questions. If you need further technical assistance or you want to report a problem, you can submit a ticket. Please create your own user account first. After registration you can submit your query and monitor the status of the ticket online. Our technical team will be in contact with you to give the answer you're looking for.

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Latest Updates
May
9
[UPDATE] Expertview
Posted by Lex van der Linden on 09 May 2019 09:26 AM

Dear customer, 

We would like to report that the problems with expertview have been solved.

Best regards,

Squarell Technology


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May
8
Issues with www.expertview-live.com
Posted by Lex van der Linden on 08 May 2019 03:58 PM

Dear customer,

We are sorry to inform you that we currently experience some issues with www.expertview-live.com. We are working hard to find a solution for this and we will update you once we've solved it.

Best regards,
Squarell Technology


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Dec
19
Support Closure (20/12/2018)
Posted by Dennis Janssen on 19 December 2018 05:27 PM

Dear customer,

We would like to inform you that, due to a company meeting, our support desk will be closed on Thursday the 20th of December. 

You will still be able to reply to tickets and to open new tickets if needed. 

Thank you for your understanding.


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Aug
3

Squarell Field Engineers are constantly expanding the range of vehicle support.

With the popularity of light commercial vehicles (LCVs), Squarell has begun to analyze more vans to extract their vehicle parameter data.

 
 

Third generation Mercedes-Benz Sprinter (2018)

An important addition to our database of supporting vehicles is the new Mercedes-Benz Sprinter (built in 2018). It features the latest Mercedes data protocols, which are now also supported by Squarell Technology.

The Sprinter is not the only new vehicle to be supported. Check our vehicle database for more vans, cars and city buses that we support and which corresponding parameter data we can supply to you.

→ Download the “Vehicle Support Matrix” in our Support Portal.


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Jul
20
Release of the new standard Squarell DCF's (version 180720)
Posted by Lex van der Linden on 20 July 2018 09:37 AM

Dear customers,

We have released a new version of all the standard Squarell DCF's. All the DCF's are now compatible with the new iCheck 1.2.3. which is released recently! This new version of iCheck is now supporting more diagnostic messages, to ensure a better installation support. Also the option to reset to factory defaults is a new feature in iCheck. This is among others strongly advised when reinstalling a device into a new vehicle. 

Also iCheck is now supported by all the customer specific DCF's. Every DCF's build after March 2018 are equipped with a couple of messages to suit this new version. Please contact the support desk if you would like to have the DCF's updated for your organisation. 

The new TRKS release contains new features and bug fixes. More details can be found in our release notes.

IMPORTANT: Your device requires the latest firmware version v53 or upwards and a 256k-V2 software profile. Please contact your local account manager or our support portal for more information.

 

Key points:

- This new DCF's are loaded on newly shipped devices.

- Any change in the DCF, need to be done by Squarell Support.

Please contact us if you have any questions.

 

Best regards,

Squarell Technical Department


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