Welcome to the Squarell Support Portal

On this portal we've built an extensive knowledgebase, where you can find the answers of our customer's most frequently asked questions. If you need further technical assistance or you want to report a problem, you can submit a ticket. Please create your own user account first. After registration you can submit your query and monitor the status of the ticket online. Our technical team will be in contact with you to give the answer you're looking for.

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Latest Updates
Sep
12
Exciting Updates Coming to ExpertView
Posted by Don Ottenhof on 12 September 2024 02:06 PM

We are excited to announce a big update to the device management platform, ExpertView. Over the past year we have worked hard to update the website with better technology and bring support to our vision on using our latest products like the SOLID+, REMOTE+, and Trailer Box, enabling important new features.

Our goal is to convert ExpertView from a device management platform to a fleet-wide solution management platform that would enable you to configure our new services and applications to your personal needs and to give us the opportunity to keep your devices automatically up to date with the latest bugfixes and functionality updates.


What’s new?

• UI changes for a better user experience.
• Support for the improved and service-based SOLID+ and REMOTE+, and our new Trailer Box.
• An improved ExpertView REST API that is easier to implement and use than the currently dated WebService, which will make it possible to be updated to meet specific needs more frequently, and includes an active and up-to-date documentation page.
• Support for incremental ExpertView API changes without breaking existing customer implementations in the future.


Does it change anything for me?

• If you occasionally visit ExpertView in your browser, not much. ExpertView will have a new look and feel compared to the older versions.
• If you use iControl, you will be required to download and use the latest version of iControl, which is available in the Squarell Support Portal at https://support.squarell.com/ from Tuesday the 24th of September 2024.

• If you actively use the ExpertView WebService, you will need to implement the new ExpertView REST API, which replaces the current WebService. It is important to us that we can help you in making the transition to the new API as smooth as possible. That is why we have invested in extensive documentation for the ExpertView API. There are little to no changes in the endpoints and data returned by the API, however where the old version returned XML data, the new API will return standardized JSON data instead.
     o Live documentation on the REST API is available here: https://expertview.squarell.com/api/swagger-ui/index.html.

 

When can we expect to see the new changes?

Because this is such a big change to ExpertView, we have opted to first run a test version of the new and improved ExpertView and its new REST API in the meantime before we actually update the application, which is available on https://expertview.squarell.com.


This website contains a copy of all the latest ExpertView data up to Tuesday the 24th of September 2024. You are encouraged to check out this temporary test version of the new website, similar to the old ExpertView playground, and experiment in it.

Similarly, your implementation against the new ExpertView REST API can be tested freely on https://expertview.squarell.com/api/v1.


On Tuesday the 24th of September 2024 we will definitively migrate the old ExpertView and its WebService to their new versions. From that point on, you will be required to use the latest iControl and have implemented the ExpertView REST API if you want to continue to have access to the latest ExpertView data.

We are confident that these new enhancements will benefit everyone currently using ExpertView and our products, by making the integration of our latest products and new services more convenient. Please don’t hesitate to give us a call or send us a message if you have any questions or feedback.


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Nov
24
Real-time insight into LHV axle loads
Posted by Don Ottenhof on 24 November 2022 03:20 PM

One of the requirements for transport with Long Heavy Vehicles (LHVs) in the Netherlands and Belgium is being able to demonstrate how heavy the vehicle is on the road. As it is not always possible to drive an LHV to a weighbridge, Prometheus has developed a software solution together with Squarell Technology that provides real-time insight into all axle loads.

 

This solution makes it possible to use different vehicle combinations and to show the axle loads in real time to the driver in the cabin. In Belgium, for example, a permit is granted on the basis of the information shown and not every vehicle or vehicle combination has to be inspected separately. In addition to insight into the axle loads and the route driven, this gives the planner the freedom to use any of the available trailers or trailer combination.

 

It works like this; both the tractor and trailer have a CAN bus, the system by which all of the electronic devices in that vehicle/trailer communicate with each other. The data from CAN buses of both trailers are combined by the Squarell device into a bluetooth message that is sent to the Prometheus portal. This portal makes this information available on both it’s mobile solution in the vehicle, and on the telematics portal available in the office.

 


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May
9
Total Charged Energy parameter
Posted by Don Ottenhof on 09 May 2022 09:28 AM

Dear customers,

 

From now on, we support the "Total Charged Energy" parameter on electric vehicles. This is the total charged energy calculated from vehicle data. 

On many vehicles, this parameter is not available on the vehicle CAN Bus. In a large part of these cases Squarell can calculate this parameter, so that it is still supported. 

You can see in our vehicle support matrix which vehicles has this parameter supported: https://squarell.com/matrix


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Mar
22
FOTA server temporarily out of service
Posted by Don Ottenhof on 22 March 2022 01:53 PM

Dear Customer,

The Squarell FOTA server is temporarily out of service.
It is still unknown when it will be up and running again.
We will keep you informed.

We apologize for the inconvenience.


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Mar
10
New Vehicle Support Matrix
Posted by Don Ottenhof on 10 March 2022 05:04 PM

Dear customers,

 

We would like to announce that our new matrix is online.

You can find it on the Squarell website:
https://squarell.com/matrix

 

A list of recently added vehicles will be displayed on the main page when the matrix is filled with new vehicles.


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