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Sep
7
Support Desk Closure (07/09/2017 | 11h00-16h30)
Posted by Nayelli Hernandez on 07 September 2017 10:03 AM

Dear customers,

We would like to inform you that, due to a company meeting, our support desk will be closed today (Thursday the 07th of September) from 11h00 to 16h30 (CET).
From 16h30 (CET) we will be available again.

Thank you for your understanding.

Kind regards,
Squarell Support team


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Jun
15
Support Desk Closure (15/06/2017 | 14h00-18h00)
Posted by Nayelli Hernandez on 15 June 2017 09:21 AM

Dear customers,

We would like to inform you that, due to a company meeting, our support desk will be closed today (Thursday the 15th of June) from 14h00 to 18h00 (CET). 

Thank you for your understanding.


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May
3
New firmware (version 52)
Posted by Nayelli Hernandez on 03 May 2017 03:51 PM

Dear customers,


We have released a new firmware for our Squarell interface devices (FLEX & All SOLID products).

This new version has some new features and improvements that give the opportunity to create improved DCF's.

New features:

- Copy To CAN functionality added. 

- Remote Tacho Download General Reject message improvement. 

- RS232 Buffer functionality added. 

- Longer RS232 messages via SFD possible.

- SFD Extension cable of 5 meter is now supported.

- SFD power up sequence improved for enhanced SFD stability.


Bug fix:

- SFD communication improved for Bluetooth devices.


We always advise to use the latest version of the firmware in all our devices. Updating the devices can be done with iUpload or remotely (Over the air).

For the latest DCF releases we are now creating, this Firmware version in mandatory, devices also need a profile with 256k DCF memory. 

All devices ordered from now on will be delivered with firmware 52.

 

Note:

the DCF’s  with FW49 on the name or older (except for DCFs with EDR), will keep working with firmware 52.

All DCF's with EDR fuctionality are updated to work with firmware 52 (Please note the FW52 in the DCF name). When using EDR and firmware, please only use the updated DCF version for EDR. 

The combination of devices with firmware 52 and EDR will only work with the updated EDR DCF's!


Please contact us if you have any questions.

 

Best regards,

Squarell Technical Department


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Jan
3
Squarell New Vehicle Support Matrix & Installation Instructions for Cars
Posted by Nayelli Hernandez on 03 January 2017 04:43 PM

Squarell has released a new Vehicle Support Matrix (Version 170103) & an updated Installation Instruction for Cars (Version 170103)

We are able to support now over 40 cars & vans extra that our Engineers have investigated over the last year.

 

On the new Vehicle Support Matrix you can find now more information, the important points are:

1. Vehicle Generation (OEM Model codes).

2. Availability of Installation Manuals. If there is installation instruction for the vehicle in question or if you need to contact the support department for more information & guidance for CANbus locations.

3. PSB merged into PSA. All the vehicles supported with the PSB DCF are now supported with the PSA DCF. All previous vehicles supported with the PSA stay the same. The PSB DCF will disappear from our Expertview & iUpload. 


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Nov
3
New Squarell TRKS DCF
Posted by Nayelli Hernandez on 03 November 2016 01:57 PM

Squarell has released a new TRKS DCF (SQU-8000-TRKS-256K-FW49-XXX000-161103CL) for the FLEX and SOLID devices and their derivatives. Over the last couple of months this new DCF has been tested thoroughly by our engineers and our clients in the field. With this newsletter we would like you to thank our test partners for the efforts they’ve put into testing this DCF.

This new DCF includes many changes, most of them ‘underwater’, which can be read in the release notes on our online Squarell Support Portal. 

Please contact our Technical Department for more information.

 


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Jun
9
Release of new standard Squarell trucks DCF
Posted by Lex van der Linden on 09 June 2016 03:14 PM

Dear customers,

This week a new version of the standard Squarell Trucks DCF (SQU-8000-TRKS-256K-FW49-000000-160606CL.DCF) has been released. This DCF is now available on iUpload. The new release contains new features and bug fixes. More details can be found in our release notes.

IMPORTANT: Your device requires the latest firmware version v49 and a 256k-V2 software profile. Please contact your local account manager or our support portal for more information.

 

Key points:

- This new DCF (SQU-8000-TRKS-256K-FW49-000000-160606CL.DCF) is loaded on newly shipped devices.

- Any change in the DCF, need to be done by Squarell Support.

Please contact us if you have any questions.

 

Best regards,

Squarell Technical Department


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