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Dec
4
Support Desk Closures | December 2017
Posted by Lex van der Linden on 04 December 2017 10:50 AM

Dear customers,

We would like to inform you that,

- due to a company meeting, our support desk will be closed Thursday the 21th of December from 14h00 to 18h00 (CET)

- due to Christmas day the company closes on the 25th and 26th December.

- due to new year's day the company is closed on the 1rst of December.

Thank you for your understanding.

Kind regards,
Squarell Support team


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Nov
2
Support Closure (02/11/2017 | 15h00-18h00)
Posted by Nayelli Hernandez on 02 November 2017 11:41 AM

Dear customers,

We would like to inform you that, due to a company meeting, our support desk will be closed today (Thursday the 2nd of November) from 15h00 to 18h00 (CET). 

You will still be able to reply to tickets and to open new tickets if needed. 

Thank you for your understanding.


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Oct
6
New Firmware Release (Version 53)
Posted by Nayelli Hernandez on 06 October 2017 12:19 PM

Dear customers,


We have released a new firmware for our Squarell interface devices (FLEX & All SOLID products).

This new version has some new features and improvements that give the opportunity to create improved DCF's.

New features:

- Improved serial message transmission. 

Bug fix:

SFD communication improved for Bluetooth devices.

- Tacho Download CANBus can't go into bus off mode anymore.


We always advise to use the latest version of the firmware in all our devices. Updating the devices can be done with iUpload or remotely (Over the air).

For the latest DCF releases we are now creating, this Firmware version in mandatory, devices also need a profile with 256k DCF memory. 

All devices ordered from now on will be delivered with firmware 53.

 

Note:

The DCF’s  with FW52 on the name or older, will keep working with firmware 53.

 


Please contact us if you have any questions.

 

Best regards,

Squarell Technical Department


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Sep
7
Support Desk Closure (07/09/2017 | 11h00-16h30)
Posted by Nayelli Hernandez on 07 September 2017 10:03 AM

Dear customers,

We would like to inform you that, due to a company meeting, our support desk will be closed today (Thursday the 07th of September) from 11h00 to 16h30 (CET).
From 16h30 (CET) we will be available again.

Thank you for your understanding.

Kind regards,
Squarell Support team


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Jun
15
Support Desk Closure (15/06/2017 | 14h00-18h00)
Posted by Nayelli Hernandez on 15 June 2017 09:21 AM

Dear customers,

We would like to inform you that, due to a company meeting, our support desk will be closed today (Thursday the 15th of June) from 14h00 to 18h00 (CET). 

Thank you for your understanding.


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May
3
New firmware (version 52)
Posted by Nayelli Hernandez on 03 May 2017 03:51 PM

Dear customers,


We have released a new firmware for our Squarell interface devices (FLEX & All SOLID products).

This new version has some new features and improvements that give the opportunity to create improved DCF's.

New features:

- Copy To CAN functionality added. 

- Remote Tacho Download General Reject message improvement. 

- RS232 Buffer functionality added. 

- Longer RS232 messages via SFD possible.

- SFD Extension cable of 5 meter is now supported.

- SFD power up sequence improved for enhanced SFD stability.


Bug fix:

- SFD communication improved for Bluetooth devices.


We always advise to use the latest version of the firmware in all our devices. Updating the devices can be done with iUpload or remotely (Over the air).

For the latest DCF releases we are now creating, this Firmware version in mandatory, devices also need a profile with 256k DCF memory. 

All devices ordered from now on will be delivered with firmware 52.

 

Note:

the DCF’s  with FW49 on the name or older (except for DCFs with EDR), will keep working with firmware 52.

All DCF's with EDR fuctionality are updated to work with firmware 52 (Please note the FW52 in the DCF name). When using EDR and firmware, please only use the updated DCF version for EDR. 

The combination of devices with firmware 52 and EDR will only work with the updated EDR DCF's!


Please contact us if you have any questions.

 

Best regards,

Squarell Technical Department


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