Welcome to the Squarell Support Portal

On this portal we've built an extensive knowledgebase, where you can find the answers of our customer's most frequently asked questions. If you need further technical assistance or you want to report a problem, you can submit a ticket. Please create your own user account first. After registration you can submit your query and monitor the status of the ticket online. Our technical team will be in contact with you to give the answer you're looking for.

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Latest Updates
May
9
Total Charged Energy parameter
Posted by Don Ottenhof on 09 May 2022 09:28 AM

Dear customers,

 

From now on, we support the "Total Charged Energy" parameter on electric vehicles. This is the total charged energy calculated from vehicle data. 

On many vehicles, this parameter is not available on the vehicle CAN Bus. In a large part of these cases Squarell can calculate this parameter, so that it is still supported. 

You can see in our vehicle support matrix which vehicles has this parameter supported: https://squarell.com/matrix


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Apr
25
Holiday Closures | Spring 2022
Posted by Don Ottenhof on 25 April 2022 09:33 AM

Dear customers,

 

We would like to inform you that, due to national holidays, our support desk will be closed on:

Wednesday April 27th (King's Birthday)

Thursday May 26th (Ascension Day)

Monday June 6th (Whit Monday)

 

Thank you for your understanding.
Squarell Support


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Mar
22
FOTA server temporarily out of service
Posted by Don Ottenhof on 22 March 2022 01:53 PM

Dear Customer,

The Squarell FOTA server is temporarily out of service.
It is still unknown when it will be up and running again.
We will keep you informed.

We apologize for the inconvenience.


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Mar
10
New Vehicle Support Matrix
Posted by Don Ottenhof on 10 March 2022 05:04 PM

Dear customers,

 

We would like to announce that our new matrix is online.

You can find it on the Squarell website:
https://squarell.com/matrix

 

A list of recently added vehicles will be displayed on the main page when the matrix is filled with new vehicles.


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Feb
24
REMOTE | Change in meta data
Posted by Don Ottenhof on 24 February 2022 09:41 AM

Dear customers,

 

Be aware that from Firmware 78, the meta data of the REMOTE has been extended with "Altitude".

You can find the change in the Squarell REMOTE protocol description chapter 4.3.3:

 

https://support.squarell.com/index.php?/Knowledgebase/Article/View/280/19/squarell-remote-protocol-description--version-211102


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