Welcome to the Squarell Support Portal

On this portal we've built an extensive knowledgebase, where you can find the answers of our customer's most frequently asked questions. If you need further technical assistance or you want to report a problem, you can submit a ticket. Please create your own user account first. After registration you can submit your query and monitor the status of the ticket online. Our technical team will be in contact with you to give the answer you're looking for.

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Latest Updates
Jan
3
Squarell New Vehicle Support Matrix & Installation Instructions for Cars
Posted by Nayelli Hernandez on 03 January 2017 04:43 PM

Squarell has released a new Vehicle Support Matrix (Version 170103) & an updated Installation Instruction for Cars (Version 170103)

We are able to support now over 40 cars & vans extra that our Engineers have investigated over the last year.

 

On the new Vehicle Support Matrix you can find now more information, the important points are:

1. Vehicle Generation (OEM Model codes).

2. Availability of Installation Manuals. If there is installation instruction for the vehicle in question or if you need to contact the support department for more information & guidance for CANbus locations.

3. PSB merged into PSA. All the vehicles supported with the PSB DCF are now supported with the PSA DCF. All previous vehicles supported with the PSA stay the same. The PSB DCF will disappear from our Expertview & iUpload. 


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Dec
20
Support Desk Closures | December 2016
Posted by Lex van der Linden on 20 December 2016 12:32 PM

Dear customers,

We would like to inform you that,

- due to a company presentation, our support desk will be closed today (Tuesday the 20th of December) from 15h30 to 18h00 (CET)

- the day after tomorrow (Thursday the 22th of December), due to a company Christmas celebration, our support desk will be closed from 13h00 to 18h00 (CET) 

- due to Christmas day the company closes on the 26th December.

Thank you for your understanding.

Kind regards,
Squarell Support team

 


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Nov
3
New Squarell TRKS DCF
Posted by Nayelli Hernandez on 03 November 2016 01:57 PM

Squarell has released a new TRKS DCF (SQU-8000-TRKS-256K-FW49-XXX000-161103CL) for the FLEX and SOLID devices and their derivatives. Over the last couple of months this new DCF has been tested thoroughly by our engineers and our clients in the field. With this newsletter we would like you to thank our test partners for the efforts they’ve put into testing this DCF.

This new DCF includes many changes, most of them ‘underwater’, which can be read in the release notes on our online Squarell Support Portal. 

Please contact our Technical Department for more information.

 


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Jun
9
Release of new standard Squarell trucks DCF
Posted by Lex van der Linden on 09 June 2016 03:14 PM

Dear customers,

This week a new version of the standard Squarell Trucks DCF (SQU-8000-TRKS-256K-FW49-000000-160606CL.DCF) has been released. This DCF is now available on iUpload. The new release contains new features and bug fixes. More details can be found in our release notes.

IMPORTANT: Your device requires the latest firmware version v49 and a 256k-V2 software profile. Please contact your local account manager or our support portal for more information.

 

Key points:

- This new DCF (SQU-8000-TRKS-256K-FW49-000000-160606CL.DCF) is loaded on newly shipped devices.

- Any change in the DCF, need to be done by Squarell Support.

Please contact us if you have any questions.

 

Best regards,

Squarell Technical Department


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Feb
12
IMPORTANT | New version iUpload (2.6.9)
Posted by Jeroen van Kleef on 12 February 2016 04:28 PM

Dear customers,

Today we released a new version (2.6.9) of iUpload. This version can work with the new SSL certificate for ExpertView, which will be live on Monday the 22nd of February. Meaning that from this day the current iUpload will not work together with ExpertView anymore. So please download and install the new version of iUpload as soon as possible.

Untill Monday (22/02/16) a reminder for the new version of iUpload will automatically appear as a pop-up. After that day this reminder will not appear anymore and you need to download the software manually from this link

If you have any questions, please let us know.

Kind regards,
Squarell Technology


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