Welcome to the Squarell Support Portal

On this portal we've built an extensive knowledgebase, where you can find the answers of our customer's most frequently asked questions. If you need further technical assistance or you want to report a problem, you can submit a ticket. Please create your own user account first. After registration you can submit your query and monitor the status of the ticket online. Our technical team will be in contact with you to give the answer you're looking for.

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Latest Updates
Nov
3
New Squarell TRKS DCF
Posted by Nayelli Hernandez on 03 November 2016 01:57 PM

Squarell has released a new TRKS DCF (SQU-8000-TRKS-256K-FW49-XXX000-161103CL) for the FLEX and SOLID devices and their derivatives. Over the last couple of months this new DCF has been tested thoroughly by our engineers and our clients in the field. With this newsletter we would like you to thank our test partners for the efforts they’ve put into testing this DCF.

This new DCF includes many changes, most of them ‘underwater’, which can be read in the release notes on our online Squarell Support Portal. 

Please contact our Technical Department for more information.

 


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Jun
9
Release of new standard Squarell trucks DCF
Posted by Lex van der Linden on 09 June 2016 03:14 PM

Dear customers,

This week a new version of the standard Squarell Trucks DCF (SQU-8000-TRKS-256K-FW49-000000-160606CL.DCF) has been released. This DCF is now available on iUpload. The new release contains new features and bug fixes. More details can be found in our release notes.

IMPORTANT: Your device requires the latest firmware version v49 and a 256k-V2 software profile. Please contact your local account manager or our support portal for more information.

 

Key points:

- This new DCF (SQU-8000-TRKS-256K-FW49-000000-160606CL.DCF) is loaded on newly shipped devices.

- Any change in the DCF, need to be done by Squarell Support.

Please contact us if you have any questions.

 

Best regards,

Squarell Technical Department


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Feb
12
IMPORTANT | New version iUpload (2.6.9)
Posted by Jeroen van Kleef on 12 February 2016 04:28 PM

Dear customers,

Today we released a new version (2.6.9) of iUpload. This version can work with the new SSL certificate for ExpertView, which will be live on Monday the 22nd of February. Meaning that from this day the current iUpload will not work together with ExpertView anymore. So please download and install the new version of iUpload as soon as possible.

Untill Monday (22/02/16) a reminder for the new version of iUpload will automatically appear as a pop-up. After that day this reminder will not appear anymore and you need to download the software manually from this link

If you have any questions, please let us know.

Kind regards,
Squarell Technology


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Feb
9
Issues with www.expertview-live.com
Posted by Jeroen van Kleef on 09 February 2016 04:53 PM

Dear customer,

We are sorry to inform you that we currently experience some issues with the SSL certificate of www.expertview-live.com in the Chrome and Firefox browsers. We are working hard to find a solution for this and we will update you once we've solved it. In the meantime you can access ExpertView using the Internet Explorer browser. This should work after you click on "Continue to this website (not recommended)" during the "website’s security certificate" warning.

Best regards,
Squarell Technology


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Jan
25
UPDATED Issues with availability support portal and expertview-live.com
Posted by Jeroen van Kleef on 25 January 2016 05:26 PM

17:45 UPDATE OUR INTERNET PROVIDER SEEMS TO HAVE SOLVED THE ISSUE

Due to technical difficulties with our internet provider, our Squarell Support Portal and expertview-live.com are currently unavailable for a yet unknown time. 

Sorry for this inconvenience


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