Welcome to the Squarell Support Portal

On this portal we've built an extensive knowledgebase, where you can find the answers of our customer's most frequently asked questions. If you need further technical assistance or you want to report a problem, you can submit a ticket. Please create your own user account first. After registration you can submit your query and monitor the status of the ticket online. Our technical team will be in contact with you to give the answer you're looking for.

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Latest Updates
Jul
13
Support Desk Closure (14/07/2016 | 9h00-14h00)
Posted by Lex van der Linden on 13 July 2016 11:13 AM

Dear customers,

We would like to inform you that, due to a company meeting, our support desk will be closed tomorrow (Thursday the 14th of July) from 9h00 to 14h00 (CET). 
From 14h00 (CET) we will be available again.

Thank you for your understanding.

Kind regards,
Squarell Support team


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Jun
9
Release of new standard Squarell trucks DCF
Posted by Lex van der Linden on 09 June 2016 03:14 PM

Dear customers,

This week a new version of the standard Squarell Trucks DCF (SQU-8000-TRKS-256K-FW49-000000-160606CL.DCF) has been released. This DCF is now available on iUpload. The new release contains new features and bug fixes. More details can be found in our release notes.

IMPORTANT: Your device requires the latest firmware version v49 and a 256k-V2 software profile. Please contact your local account manager or our support portal for more information.

 

Key points:

- This new DCF (SQU-8000-TRKS-256K-FW49-000000-160606CL.DCF) is loaded on newly shipped devices.

- Any change in the DCF, need to be done by Squarell Support.

Please contact us if you have any questions.

 

Best regards,

Squarell Technical Department


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Apr
21
Holiday Closures | Spring 2016
Posted by Lex van der Linden on 21 April 2016 09:03 AM

Dear customers,

We would like to inform you that, due to national holidays, our support desk will be closed on Wednesday April 27th, Thursday May 5th and Monday May 16th.

Thank you for your understanding.
Squarell Support

 


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Apr
7
Support Desk Closure (07/04/2016 | 9h00-14h00)
Posted by Nayelli Hernandez on 07 April 2016 08:32 AM

Dear customers,

We would like to inform you that, due to a company meeting, our support desk will be closed today (Thursday the 07th of April) from 9h00 to 14h00 (CET). 
From 14h00 (CET) we will be available again.

Thank you for your understanding.

Kind regards,
Squarell Support team


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Mar
21
Difficulties with availability of our support division via phone
Posted by Basten de Jonge on 21 March 2016 11:51 AM

Dear customers,

Due to technical difficulties, our Squarell Support division seems to have trouble with incoming phone calls. We're doing our very best to solve the issue soon as possible, please upload a ticket for support at this moment. 

Our apologies for the inconvenience this may cause.

Best regards,
Squarell Technology


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